Registration and refreshments

Chair’s opening remarks
Ruth Ward, Head of Central KM, Allen & Overy LLP

THE RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT AND LAW FIRM EFFICIENCY
Driving efficiency in legal services to deliver what your clients want

• Revisiting client pricing models: The role of knowledge management in pricing and managing alternative fee arrangements
• A return to basics: Resourcing legal processes effectively
• Creating an efficient knowledge function: Providing access to knowledge
• Quantifying the value that additional services are perceived to have by your clients
• Reviewing lessons learned from White & Case’s recent knowledge management programme
• Offering an international/US perspective on efficiency

Simon Walker, Director of Knowledge and People Development, White & Case LLP

CASE STUDY: Working with clients to re-engineer law firm processes

• Disaggregating work-streams and reconstructing them in a more cost-effective way
• Understanding your processes from the perspective of client value
• Exploiting online client channels for cost-efficiency: Integrating your intranet, extranet and electronic file management system

Duncan Ogilvy, Partner, Mills & Reeve LLP

Morning coffee break

KNOWLEDGE MANAGEMENT FOR CLIENT RELATIONSHIPS
CLIENT PANEL: What makes a law firm stand out from the rest in 2011?

With added value services now becoming a standard feature of the majority of client tenders and pitches; a downward pressure on fees for legal work; and increasing client demands for faster communication and quicker legal work, we ask our panel of in-house lawyers the following questions:

• What do you really want from your law firm?
• How can knowledge managers help their firms to differentiate themselves to stand out from the competition?
• Where is the market headed? Will law firms move towards a consultancy type model?
• Would you use an iPad or iPhone app if your law firm built one for you? What would a "killer app" look like to you?
• Should law firms second KM professionals to their clients?

Doug Marshall, Group Legal, The FA Group
Paul Lippe, Founder and CEO, Legal OnRamp
Eleanor Hoggart, Assistant Practice Director, Legal Services Lincolnshire
Geoffrey Beedham, BT Legal

Networking lunch break

Adding real value for your clients: Understanding the new tech-savvy client and the emerging technologies that are at your disposal

• Technology as a differentiator: How does it compare to price?
• Offering your website or intranet as a portal to internal or subscriber databases: Exploring the security, risk and licensing issues
• Exploiting social networking technology: What is the true influence of lawyer blogging and tweeting on winning business?
• Smartphone apps: Would your clients really use one if you built it? If so, how should you go about doing it?
• Is there still a role for traditional added value services?

Charles Christian, Editor-in-Chief, Legal Technology Insider, American Legal Technology Insider and The Orange Rag

Adding real value for your clients: Understanding the new tech-savvy client and the emerging technologies that are at your disposal

• Reaping business value by tapping into a wealth of existing internal and external information
• Distributing information to clients quickly and efficiently via newsfeed aggregation
• The next steps: Incorporating user feedback; connecting legacy systems and towards Reynolds Porter Chamberlain "apps"
• Q&A SESSION: Participants are invited to bring their own questions to this session to benefit from the wider lessons that have been learnt on overcoming barriers to implementation in a law firm

Lee Bryant, Co-founder, Headshift, with Andrew Woolfson, Knowledge Director, Reynolds Porter Chamberlain LLP

PICK AND MIX BREAKOUT SESSIONS: FOCUS ON KM TECHNOLOGY

BREAKOUT SESSION 1
Beyond pure social networking: Exploiting the full benefits of collaborative technology

• Demonstrating the real value of technologies such as wikis and SharePoint 2010 for use in building client relationships and internal knowledge sharing
• Is SharePoint 2010 the new dawn for KM?
• How a small firm might benefit from collaborative tools
• GROUP DISCUSSION: Examples of how collaborative technologies have been used by law firms to date

Melanie Farquharson, Consultant, 3Kites Consulting
Claire Andrews, Director of Knowledge Management – Europe and Asia, Cleary Gottlieb Steen & Hamilton LLP
Mark Walmsley, Programme Manager, Freshfields Bruckhaus Deringer LLP

BREAKOUT SESSION 2
CASE STUDY: Implementing a document assembly project in a law firm

• Delivering efficiency in legal services through automation
• Document assembly technology for smaller firms
• Sharing group experience on building better client relationships by allowing your clients the flexibility to build their own documents
• GROUP DISCUSSION: What lessons can be shared amongst the group? What are the pitfalls to watch out for when implementing document assembly in a law firm?

Alister Bould, Head Property PSL, Pinsent Masons LLP
Graham Smith, Partner and Global Head of Banking Know-How and Documentation, Allen & Overy LLP

BREAKOUT SESSION 3
Beyond search: Delivering information to your fee earners before they realise they need it

• Presenting information to fee earners in a client centric or matter centric format
• The push: Collating information that will be relevant to fee earners – choosing which information to push
• Engagement and collaboration – lessons learned
• Consistency versus flexibility across a multi-site business

Pamela Watson, Knowledge Services Manager and Steve Dalgleish, Online Developer, Shepherd and Wedderburn LLP

Afternoon coffee break and changeover

ALL THE ABOVE BREAKOUT SESSIONS ARE REPEATED FOR PARTICIPANTS TO ATTEND A SECOND OPTION

FOCUS ON SOURCING
Perspective 1: A firm that is currently outsourcing
Business process outsourcing – the knowledge and information services (KIS) model for CMS Cameron McKenna

• What led CMS Cameron McKenna to decide on outsourcing knowledge and information services?
• Can a full legal library function be outsourced?
• Compliance, competitive advantage, confidentiality and the SRA
• The CMS model – how does it work?
• What does this mean for KM?

Kate Stanfield, Head of Knowledge Management, CMS Cameron McKenna LLP

Perspective 2: A firm that is reviewing its knowledge and information services model
Considering the business case for alternative sourcing options at Herbert Smith

• Weighing up the pros and cons of the different ways forward
• Who should be involved in the decision making process?
• Key factors to take into account
• Next steps for Herbert Smith

Richard King, Head of Legal Knowledge, Herbert Smith LLP

Q&A SESSION: Your chance to put your burning questions on the different sourcing options to Kate and Richard

Chair’s closing remarks

Close of day one